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FAQs

Q. I'm after a promotional product but can't find it on your website?

A. We have access to a wide variety of products from a number of suppliers. If you have a specific request please feel free to contact us and we will do everything we can to help!

Q. How much will shipping cost?

A. Shipping for all orders placed through our website is free throughout New Zealand. If you are an overseas customer please contact us before you place your order for country specific rates.

Q. How long will it take for my order to arrive?

A. This can range from overnight to up to six weeks, depending on what you have ordered and production time. Check the product description for further information or contact us if you need your order by a set date.

Q. How can I send you my logo/artwork for my order?

A. Some products allow uploading of design files to be included with the order, for all other products we will email you to confirm your design requirements.

Q. I need some help with my logo/design - can you help?

A. We can provide basic design for simple wording and logos. Should you require professional design we can recommend a preferred designer.

Q. How do I know what my products will look like with my logo on them?

A. We will send a mock-up of your products depicting what they will look like once printed. You will have the opportunity to review and confirm this before we arrange production.

Q. I want to see the product(s) I'm interested in before purchasing - do you have samples?

A. Yes. We have a range of samples and can provide pictures or send physical samples in most cases.

Q. I need more than one colour and/or more than one logo printed on the product(s) I want to order - can you do this?

A. Depending on the product(s) you are ordering there is an extra cost for additional colours/locations - please contact us with specific details and we will let you know any additional costs that might be involved.

Q. It won't let me add the quantity I require into the cart, why?

A. Most products have a minimum order quantity (MOQ). This is the number stated in the quantity box. All products have a maximum order of 10,000pcs through our website, if the quantity you require is above this please contact us directly for special pricing.

Q. I have a request for an order smaller than the minimum quantity stated - can you help?

A. We are able to provide some products in quantities below the minimum stated online. However, due to the higher per unit costs for shipping and setup, we must charge a small order fee. Please Contact us for more information.

Q. I have a large order, can you offer a bulk discount?

A. Yes. We offer volume discounts on all of our products. Just get in touch and we will provide a competitive quote.